Temporarily access employee accounts for support and troubleshooting
What is Employee Impersonation?
A secure feature that allows administrators to temporarily view and interact with the system as if they were a specific employee, for troubleshooting and support purposes.
Employee Impersonation is a powerful tool designed to help administrators provide better support to employees by experiencing the system from their perspective. This feature is particularly useful for debugging issues, providing training, and understanding user-specific problems.
View Experience
See exactly what employees see
Provide Support
Help solve user-specific issues
Secure Access
Temporary and logged access
When to Use Employee Impersonation
Common scenarios where impersonation is helpful
Support & Troubleshooting
Technical Issues
Debug problems that employees report
Feature Problems
Understand why features aren't working
Access Issues
Verify permissions and access rights
Training & Guidance
User Training
Provide step-by-step guidance
Process Verification
Check if processes work correctly
Best Practices
Demonstrate proper usage
How to Use Employee Impersonation
Step-by-step guide for administrators
1
Access Employee List
Navigate to the Employees section in your admin dashboard. You'll see a list of all employees in your company.
2
Select Employee
Find the employee you want to impersonate and click on their profile. Look for the "Impersonate" button in their employee details.
3
Start Impersonation
Click the "Impersonate" button. You'll see a confirmation dialog explaining the impersonation session. Click "Start Impersonation" to proceed.
4
Impersonation Session
You'll now be viewing the system as that employee. A banner at the top will clearly indicate you're in impersonation mode. You can navigate and use features as the employee would.
5
End Impersonation
When you're done, click the "End Impersonation" button in the banner or use the logout option. You'll be returned to your admin account.
Security & Privacy
Employee Impersonation is designed with security and privacy in mind. Here's how we protect both administrators and employees:
Access Controls
Only administrators can impersonate employees
Impersonation sessions are time-limited
Clear visual indicators during impersonation
Automatic session timeout for security
Audit Trail
All impersonation sessions are logged
Actions taken during impersonation are recorded
Session duration and purpose are tracked
Reports available for compliance purposes
Best Practices
Guidelines for responsible use of employee impersonation